1. Overview

This policy explains how ClickNova OÜ handles personal information connected with this website, Clipo UAE, support, and related legal obligations. We process data only where there is a lawful purpose and apply reasonable security measures.

2. Information we may process

Contact details such as name and email address.
Mobile subscription details such as mobile number, operator, activation, cancellation, and charge records.
Support correspondence and refund request information.
Technical information such as device, browser, IP address, timestamps, and service logs.
Cookie or preference information where enabled.

3. Why we use information

To provide, administer, and secure the service.
To verify subscriptions, cancellations, charges, and refunds.
To respond to support and privacy requests.
To meet accounting, regulatory, fraud prevention, and legal obligations.
To improve service reliability where we have a lawful basis.

4. Legal bases

Depending on the activity, processing may be necessary to perform a contract, comply with a legal obligation, protect legitimate interests, establish or defend legal claims, or act on consent where consent is required.

Information may be shared with Etisalat, billing and messaging providers, hosting and technical suppliers, professional advisers, and public authorities where necessary and lawful. Suppliers are expected to protect information and use it only for agreed purposes.

6. Retention

We retain information only as long as needed for the purpose collected, contractual records, dispute handling, fraud prevention, accounting, and legal requirements. Retention periods vary by record type and applicable law.

7. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability, or objection, and may withdraw consent where processing relies on consent. We may need to verify your identity before acting on a request.

8. International transfers

Some providers may process information outside your country. Where required, we use appropriate contractual, organisational, or legal safeguards for international transfers.

9. Cookies and browser storage

This prototype stores only the cookie preference selected in the banner. If analytics or other optional technologies are added, the production site must update this policy and consent controls before activation.

10. Security

We use reasonable technical and organisational measures intended to protect personal information. No internet or storage system can be guaranteed completely secure.

11. Privacy contact

Send privacy requests to contact@novadigital724.com. Include enough information to identify the request, but do not email passwords or one-time codes.