1. Our approach

Clipo UAE is a recurring digital subscription. Refund requests are reviewed fairly, individually, and consistently with applicable consumer law and operator billing rules.

2. Before requesting a refund

Cancel the subscription to prevent future renewals by sending UNSUB TP to 1151 from the subscribed Etisalat number. A refund request does not automatically cancel the service.

3. Situations we review

We may review requests involving duplicate charges, charges after a confirmed cancellation, service access failures attributable to the service, billing errors, or other circumstances where a refund is required by law. A change of mind or unused subscription time does not automatically create a refund right after digital access has been supplied.

4. How to make a request

Email contact@novadigital724.com with the subscribed mobile number, operator, date and amount of the charge, cancellation confirmation if relevant, reason for the request, and supporting evidence. Do not send passwords, one-time codes, or full payment details.

5. Review process

We may verify the request with Etisalat or a billing provider. We aim to acknowledge requests within 2 business days. Complex cases may take longer, and we will provide an update where possible.

6. Approved refunds

If approved, the refund method and timing may depend on the mobile operator and billing channel. An approved amount may be returned through operator credit or another available method. Processing time can be outside Clicknova's direct control.

7. Statutory rights

This policy does not limit mandatory consumer rights or remedies available under applicable law.